FAQ

Masks are required to be worn while in the store. If you do not have one, we will be happy to provide you with one.

We teach private lessons for knitting and crochet at $50/hour for all skill levels. If you'd like to learn with a friend, we can teach a duet at $75/hour. Lessons can be prorated in 15 minute intervals.

Larger group classes are currently on hiatus.

For children, we recommend them to be at least 7 years old to create the best experience.

Please call 212-787-5896 or email pearl@knittycitynyc.com to schedule a lesson.

As long as they are well behaved and don't eat yarn, they are welcome in the store. That goes for people too. =P

Yes, we have a wonderful motorized winder that we are happy to use to wind your yarn for you. Wound yarn cannot be returned or exchanged, so please make sure you will use your yarn before having it wound.

If the yarn was not purchased from Knitty City, we charge $1 per skein for winding. Please bring your yarn in skein form - we cannot wind tangled yarn.

For online purchases, please make a note in your shopping cart before you checkout. If you forget, call us at 212-787-5896 or email us at pearl@knittycitynyc.com.

We can take back yarn for an exchange or store credit as long as we are still selling the yarn and it is in unused condition.

To prevent "borrowing," we cannot take back literature or needles.

For online orders, please email us at pearl@knittycitynyc.com so that we can begin processing your return and issue you a return label.

Let us know what yarn you need, as well as the color and quantity. We will put an order in for you and contact you as soon as it comes in.

Special orders typically take 1-2 weeks to receive, but this depends highly on the distributor. Occasionally distributors run out of yarn too and we have to wait for it to get processed and dyed. Sometimes this process takes several months, but we will do our best to keep you updated with the situation.

In 2021, we started using a new gift card system that uses a 16-digit alphanumeric QR code. These gift cards should work both in-store and online, but if you have trouble, please don't hesitate to call us at 212-787-5896 or email us at pearl@knittycitynyc.com.

Our older gift card system uses a 20-digit numeric code and will NOT work with our current website. Please contact us and we can convert your balance to one of our new gift cards.

Our new physical gift cards are unfortunately non-refillable, but they are made of 100% recyclable paper. Please recycle them after you've used up the balance.